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Family Support Services

Most expectant parents do not plan to have a child with special needs. The news that a child has a developmental disability or delay can be devastating for parents and caregivers, and can wipe away a parent’s hopes and dreams in a matter of minutes. Once the information begins to sink in, parents experience a range of emotions such as anger, fear and guilt. They might feel isolated from other relatives and friends whose children are typically developing. They wonder where to turn for guidance, support and information.

Even after children are placed in high-quality, educational programs, parents still feel isolated and afraid. They worry about who will protect their child, whether their youngster will ever be able to take care of him or herself, and the impact of having a child with special needs might have on their other children.

Family Support Services Program

Our Family Support Services Program is dedicated to strengthening and empowering families to meet the challenges of parenting children with disabilities. By giving parents opportunities to gain support from other parents and professionals, providing information about a complex and often confusing array of public and private resources and how to access them, helping parents understand and manage their children’s special needs and the impact this has on their family, we equip families with the tools they need to face daily and future challenges, and reduce the fear and anxiety that these challenges often evoke. Family support has positive outcome for all family members.


One program offered through Family Support Services is Medicaid Service Coordination (MSC). MSC assists individuals with developmental disabilities to gain access to the services and supports necessary to meet their needs. Qualified service coordinators use a person-centered approach to develop, implement and maintain an Individualized Service Plan (ISP) for each consumer. The MSC program promotes the concepts of choice, support and consumer satisfaction, and is designed to help our participants achieve their vocational, recreational or social goals.

For more information about our Family Support Services, please contact Tamika Nugent-Wallace at 212-616-1856 or via email at Tamika.Wallace@birchfamilyservices.org.

Family Support Services
Supporting Families